Frequently Asked Questions

Frequently Asked Questions

1) How long does it take for my order to arrive?

At Joyas Dina, we prepare and ship orders from 6:00 PM to 8:00 PM (for Guayaquil, Cuenca, and Azogues only). If you placed your order after that time, it will be shipped the next day. For the rest of Ecuador, it takes 24-48 hours.

ATTENTION: There are no deliveries on Sundays.

2) How much is the shipping cost?

Shipping costs are free for Cuenca, Guayaquil, and Azogues. For the rest of the country, the price will be $4.99 (Coast, Highlands) and $5.99 (East).

3) How can I pay for my order?

At Joyas Dina, you can use the following payment options:

  • Credit card
  • Debit card
  • PayPal
  • Cash on delivery (Guayaquil, Cuenca, and Azogues)
  • Bank transfer or deposit (Banco Guayaquil and Pichincha)
  • PayPhone
  • DeUna

4) Where do we ship?

Currently, Joyas Dina only ships to Ecuador, including the Galapagos Islands.

5) Is paying for my order online safe?

Shop peacefully from home at joyasdina.com with the security our double guarantee provides you:

1) Money-back guarantee on all items. Up to 7 days to make a return, as long as the products are unused.

2) Order guarantee with our 100% secure server. To protect your information, Joyas Dina uses SSL (Secure Socket Layer) technology to protect all your information during the online ordering process. SSL is the industry standard for security in online transactions, sending all information in encrypted code.

Additionally, all card payments are made through a secure server. The entire process is 100% secure, and only the bank has access to your card number. The same applies to payments made through PayPal.

6) How to return an item?

OUR 100% SATISFACTION GUARANTEE

Our interest is that whatever product you have purchased, you are completely satisfied with our return policy, which is why we offer you... 7 DAYS TO RETURN YOUR PRODUCT!

If you wish to request a refund, the amount will be refunded to your credit/debit card if you used this method or via PayPal, or via bank transfer to the account you provide if you paid cash on delivery.

For more detailed information on how to return and/or exchange an item, click here

For more information, contact us at atencion@joyasdina.com.

7) How do I receive money from a return?

Depending on the payment method you used, we will refund you as follows:

  • Card: you will receive a credit to the account associated with your card, which you can check on your statement. The settlement date of the payment is not up to us.
  • PayPal: you will receive a credit to your PayPal account.
  • Cash on delivery: we will make a transfer to your bank account. During the online return process, we will ask for your bank details.

Please note that even if you return the order, shipping costs are not refundable.

Remember that it can take up to 10 business days from the time you hand the package to the carrier until we receive it in our warehouse and confirm the refund of your return.